When the Parliamentary Library of New South Wales began using Koha as its Library Management system and DSpace as its digital repository, the staff didn't do so to make a political statement about the viability of open source software. “This was just the software that fulfilled our requirements,” said Deborah Brown, Parliament’s chief librarian.
The Northern Territory’s Health Library Network signed up for Prosentient System’s document delivery system and were impressed with the after sales service. “We found Edmund to be very good to work with” explained Resources Management Librarian, Ruby Lindberg. “No matter how many times we rang he was always patient and helpful. After sales service and support is very important to us because we don’t have the technical in-house knowledge of the applications to do it ourselves”. Their good experience with Interdocs soon led the library to join GratisNet, and then to take up the hosted Koha Library Management System.