To report an issue or a problem with a Prosentient application or service, please choose the relevant application support page from the left-hand menu. We prefer clients to document issues in the Mantis issue management system as it helps us work more efficiently.
Do you need help with ...?
- Interloans (GratisNet, GLASS, ALIES, Q-SHARE, LILLI, Q-LILLI, TRANZINFO)
- Interdocs (Document Delivery)
- Full text search (Intersearch DB)
- Carpool systems
If there is a serious outage please call and let us know on the office number (02) 9212 0899, or (02) 8203 2233 out of hours.
If you have a matter that requires discussion - a feature request for example - do feel free to call the office. But consider, also, flagging the gist of the matter in an advance email - so we have some ideas ready when you call!