The Library Requests page is for viewing, processing and tracking inbound inter-library loan requests, ie. ILL requests being made of your library.
Interdocs is often used in conjunction with Prosentient's inter-library loans module, Interloans, which supports the establishment and operation of an ILL library service within a consortium of like-minded libraries. Libraries not belonging to an ILL service are still able use to use Interdocs to manage requests to their library even though some of the networking features will not apply.
Requests listed in the Library Requests pages come from the following sources:
- requests originating from your ILL service (requires Interloans)
- requests entered manually by the staff of your library
Functions available on this page allow you to:
- add the details of a new ILL request by completing a form
- fetch new inbound requests for your library lodged through your ILL service (requires Interloans)
- search for a request by Title, Request ID or Library NUC
- select the library which is the subject of the request - useful if your library operates in multi-branch mode
- view and process outstanding journal requests in a separate tab
- view and process outstanding book and other requests in a separate tab
- view a list of items on loan and awaiting return in a separate tab
- view cancelled and forwarded requests in a separate tab
- view completed requests in a separate tab
When working on this page be sure to select your Home Library and check which item tab is active at all times.
Requests are processed with the following actions:
- review and assign to a member of library staff
- forward to the next library in your ILL service network (requires Interloans)
- cancel, if no longer required by the requesting library, by changing request's Status
- fulfil by uploading a document to the ILL service (requires Interloans)
- fulfil by generating a delivery letter to accompany the item when shipped
- complete following fulfilment of the request
- complete on return of the item to your library, if that was a condition of the transaction