This page is used by the librarian to track a client's reference or research request from initiation through to fulfilment.  It can also be used by the librarian to lodge a research request on behalf of a client.

A research request is typically a request from a client to staff at the research desk to find information that is not readily available.  It may be fulfilled by a librarian at the library using local and online resources, or referred to another library if those resources are insufficient.

Research requests can be viewed, modified, reviewed, forwarded to another library,  cancelled and revived. The progress of requests can be monitored on this page and fulfillment advice emailed to the patron when the request is completed.

When working on this page be sure to select your Home Library and check which item tab is active at all times.