The Research Requests record contains details of a clients' research request. The status of the request can be updated by the librarian to indicate its progress towards fulfilment.

A research request is typically a request from a client to staff at the research desk to find information that is not readily available. It may be fulfilled by a librarian at the library using local and online resources, or referred to another library if those resources are insufficient.

Client research requests on these pages come from the following sources:

• requests made by clients through the client module of Interdocs
• requests entered on behalf of clients by the staff of your library

Functions available on this page allow you to:

• select the library which is the subject of the request - useful if your library operates in multi-branch mode
• add a new research request by completing a form
• search for an existing request by Request ID or Client Name
• view and process outstanding request items
• view and process a list of research items awaiting completion
• view and process a list of completed requests

Requests are processed with the following actions:

• modify the client request
• cancel the client request if no longer required by changing request's Status