• Click on the NUC symbol of the first library on the rota

• Read the notes field in red on the request page - libraries use this to alert requestors of any special conditions

• Enter your article request number - helpful for identifying your request.

• Choose your delivery method in the Delivery Method field. To choose more than one method hold down the Ctrl key whilst selecting with the mouse

• The priority box displays the three options for urgency:

• Core - A reasonable time frame that the supplying library can be expected to supply the document as part of the usual workflow (usually within 4 days)

• Rush - Does not require immediate action but is needed by a time frame as specified in the additional Delivery Comments box (usually within 24 hours). May need to be telephoned through to ensure prompt attention


• Express - Requires immediate attention. May need to be telephoned through to ensure prompt attention (usually within 2 hours or AM/PM)

• The Additional Delivery Comments box should be used for any extra information you need to convey to the supplying library.

• Fill out the citation details in the fields provided

• Leave the alternative locations blank if you don't want the request forwarded to another library.

• If you do want your request forwarded the box below Alternative Libraries lists other holdings in ranked order.

• By ticking the entries for up to three libraries, the system will automatically add the library and their  details to the Request form.

• It is assumed that if there are no libraries listed here, the request is to be returned to the requesting library.

• Click on send ILL request by Email to send the request.

OR

• Click on generate ILL Fax Form to create a form, which you can print and then fax. Please note that GRATISNET will NOT send a fax directly from the system.

• Refer also to the section on raising requests through the Bibliographic request module as an alternative way to request