Cancelling orders

Note

Staff members must have the order_manage permission (or the superlibrarian permission) in order to cancel orders.

If the item cannot be found anywhere you can cancel the order by clicking ‘Cancel order’ or ‘Cancel order and delete catalog record’ to the far right on the basket page or the receiving page.

This will prompt you to enter your reason and confirm cancellation.

Note

The cancellation reasons drop-down menu are populated by the ORDER_CANCELLATION_REASON authorized values category. If there aren’t any authorized values in that category, it will be a free text field instead of a drop-down menu.

You will also see that the item is cancelled if you view the basket.

Version

As of Koha version 23.11, you can cancel orders in closed baskets by enabling the CancelOrdersInClosedBaskets system preference.

In prior versions, it is not possible to cancel orders when the basket is closed. Whilst it is possible to re-open your basket (unless it is part of a basket group, in which case the basket cannot be reopened), cancel one or more orders and re-close the basket, this is not recommended. This procedure will update the ‘basket closed’ date, which in turn will cause your ‘late order’ calculations to be incorrect. In those cases, it is preferable to cancel an order from the receiving page.