Requesting recalls

If your library accepts recalls (see setting up recalls for more information), patrons will be able to place recalls on items.

The option to request a recall appears in various places in the OPAC:

In the results list after a search, the ‘Place recall’ option appears at the bottom of each recallable result.

In the detailed record. the ‘Place recall’ option appears on the right side of the screen (or bottom in mobile view) in the options

Either of those links will lead to the recall form.

Pick up location: the patron can choose where they’d like to pick up their recalled item.

Recall not needed after: if the patron not need this item after a certain date, they can enter it here. The recall will be automatically expired (with the expire_recalls.pl cronjob) after that date.

Recall next available item or Recall a specific item: the patron can choose to recall any item or a specific one. If they choose ‘Recall a specific item’, they will be asked to select the item in the list.

Once the patron confirms their recall request, they will have get a message saying the the patron who currently has the item will be notified.

Note

The notice sent to the patron who currently has the item is RETURN_RECALLED_ITEM. It can be edited in the Notices and slips tool.

The request will be added to the recalls tab in their account summary, as well as in their recall history list.